Email Notification is not working. Why?
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To troubleshoot the Email Notification features:

1.Open the CS-RCS Properties.  
2.Switch to the Advanced tab.  
3.Make sure the SMTP Server is defined correctly. Leave this field empty if you want to use ComponentSoftware mail server.  
4.If you changed the SMTP Server settings, click OK to save the changes.  
5.Switch to the Users tab.  
6.Select your user name.  
7.Click Test Email  
8.If you get any error message, fix it and re-try.  
9.Use your email program to verify that you received the test message.  
10.Select a coworker user name.  
11.Click Test Email  
12.If you get any error message, fix it and re-try.  
13.Ask your coworker to verify that he received the test message.